Web tickets are electronic tickets that can be purchased on the DMM KARIYUSHI AQUARIUM official website.
By purchasing your online ticket in advance, you can enter the museum without having to wait in line at the ticket counter or ticket vending machine.
Please click here for more details.

There is no need to register as a member.

You can purchase up to 9 tickets at a time.
If you would like to purchase more than 10 tickets, please purchase multiple tickets at once.

Payment is only accepted by credit card (one-time payment).

After purchasing your ticket, save the QR code that is displayed as an image or print it out on paper and give it to us.

If an error message appears, try the following:

• Check the network connection status
• Confirmation of credit card information and usage status

If you are unsure of the cause, please Contact Ushere .

Both monochrome and colour printing are available.

For optimal use of this website, we recommend the following environment.

PC

• Windows 8.1/10
  Google Chrome latest version / Mozilla Firefox latest version / Microsoft Edge latest version
• Mac OS X 10.15 Catalina or higher
  Latest version of Google Chrome / Latest version of Mozilla Firefox / Safari (standard version)

Smartphone

• iOS 14 and above
  Latest version of Google Chrome / Safari (standard version)
• Android 9.0 and above
  Latest version of Google Chrome

If you use an environment other than those listed above, the display may be distorted or some functions may not be available.

• Please enable JavaScript and Cookies.

Please note that we strictly prohibit the resale or transfer of our online tickets under any circumstances.

If you are unable to attend, you can cancel or refund your online ticket by checking your ticket .

There will be no cancellation/refund fee (0 yen).
However, please note that the following conditions apply:

• It must be within the validity period.
• All tickets purchased must be unused

Only tickets purchased by yourself or your companion at our ticket counter, ticket vending machines, online tickets on the DMM KARIYUSHI AQUARIUM official website, or at authorized ticket sales agents such as convenience stores and play guides will be accepted for admission.

Please note that online tickets purchased from unauthorized sellers, such as flea market or auction sites, cannot be refunded or reissued.

Please note that the museum cannot be held responsible for any problems that occur with online tickets purchased from unauthorized sellers.

This is a web ticket that allows multiple people to enter the museum at the same time using one QR code.

A combined ticket cannot be divided into multiple tickets.
Additionally, individual tickets cannot be combined into a single ticket later.

You can check your purchase details from the ticket inquiry page .

After completing your purchase, a purchase completion email will be sent to the email address you entered.
Please check the QR code attached to your purchase completion email.
You can also check the QR code when checking your ticket .

You can Contact Ushere and we will resend your confirmation email.

If you do not receive a confirmation email, the following may be the reasons, so please check in advance.

• The email has been rejected due to spam settings.
• It has been sorted into the "Junk Mail" folder as spam.

Emails from DMM KARIYUSHI AQUARIUM Newsroom of ticket purchase completion etc. will be sent from the domain "@mail.dmm.com".
To ensure that you can receive emails from "mail.dmm.com", please check the spam settings of your email software and email provider.
If your email is rejected, you will need to change your domain reception settings.

• When making an Contact Us, you will need to Newsroom with the ticket number and other information you provided when purchasing your ticket.

Receipts can be issued from the ticket inquiry page .

In the ticket inquiry, you can:

• Checking purchased web tickets
• Issuance of receipts
• Cancellation and refund of purchased online tickets

Tickets can be cancelled or refunded through ticket inquiry .
There will be no cancellation/refund fee (0 yen).
However, please note that the following conditions apply:

• It must be within the validity period.
• All tickets purchased must be unused

The quantity cannot be changed.