DMM KARIYUSHI AQUARIUM

ticket

Where can I purchase tickets on the day?

Same-day tickets are available for purchase at the ticket vending machines and ticket counter in front of the aquarium entrance (2nd floor).
Advance tickets are on sale at the DMM KARIYUSHI AQUARIUM official website, various ticket agencies, convenience stores, etc. For more information, please click here .

Are advance tickets available?

Advance tickets are available for purchase on the DMM KARIYUSHI AQUARIUM official website. Tickets can also be purchased at play guides, convenience stores, etc. For more information, please click here .

When is my ticket valid for?

Tickets purchased from the ticket vending machines or ticket counter in front of the Aquarium entrance (2nd floor) are only valid for the same day.
If you purchase through the official DMM KARIYUSHI AQUARIUM website, the validity period is 180 days from the date of purchase.
If you purchased tickets in advance from a play guide, convenience store, etc., the expiration date will be different, so please Contact Us the respective operating company for details.

Until what time can I purchase tickets on the day?

Ticket sales at ticket machines and ticket counters will be available until the final admission time. Please check " Today's Opening Hours ."

Where is the ticket counter?

The ticket counter is located in front of the aquarium entrance (2nd floor).

Do children under 3 need tickets?

Children aged 3 and under are admitted free of charge, but must be accompanied by a parent or guardian.

I lost my advance ticket. What should I do?

If you purchased an online ticket on the official DMM KARIYUSHI AQUARIUM website, your online ticket will be sent to the email address you entered when purchasing, so please check there.
If you purchased your tickets at a play guide, convenience store, etc., please Contact Us the respective operating company.

Are there discounts for people with disabilities?

Customers who have a Physical Disability Certificate, Mental Health and Welfare Certificate, or Rehabilitation Certificate, and one accompanying person, can enter the museum at half price. Please present your certificate at the ticket counter before purchasing. Disability discounts are only available at the ticket counter.
Please note that if you do not bring any of the above certificates, the discount will not be applied.

I can no longer go to DMM KARIYUSHI AQUARIUM, so can I sell or transfer the ticket I purchased at a flea market or auction site?

Please note that we strictly prohibit the resale or transfer of tickets under any circumstances.
If you are unable to attend, ticket refunds will vary depending on how you purchased your ticket, so please see below.

  • Advance purchase on the DMM KARIYUSHI AQUARIUM official website
    In principle, online tickets purchased in advance on the DMM KARIYUSHI AQUARIUM official website are refundable. If you have purchased tickets, please check the ticket inquiry page .
  • Purchases made on the day at the Aquarium ticket machine/ticket counter As a general rule, tickets purchased on the day at the Aquarium ticket machine or counter will not be refunded.
  • If you purchased your tickets at a play guide, convenience store, etc., please Contact Us the respective operating company where you made your purchase.
I was unable to enter the museum with the ticket I purchased at a flea market or auction site. Can I get a refund or have the ticket reissued?

Only tickets purchased by yourself or your companion at our ticket counter, ticket vending machines, online tickets on the DMM KARIYUSHI AQUARIUM official website, or at authorized ticket sales agents such as convenience stores and play guides will be accepted for admission.

Please note that admission tickets purchased from unauthorized sellers, such as flea markets or auction sites, cannot be refunded or reissued.

Please also note that the museum cannot be held responsible for any problems that may arise from tickets purchased from unauthorized sellers.

I purchased tickets on the official website (Web tickets), but I haven't received an email.

Please contact us using the DMM KARIYUSHI AQUARIUMinquiry form before visiting.

I haven't received the tickets I purchased at a play guide, convenience store, or travel agency. I haven't received any emails either.

If you have any questions about tickets purchased from ticket agencies, convenience stores, travel agencies, or other places other than the DMM KARIYUSHI AQUARIUM official website, please Contact Us the relevant operating company before visiting.

If I purchase at a convenience store, is there a handling fee?

There are no fees.
Please click here to see the convenience stores where you can purchase tickets.

After purchasing a ticket at a convenience store, can I just enter the museum?

Tickets purchased at convenience stores can be used to enter the museums. However, please note that entry restrictions may be in place depending on how crowded the museums are.
Please click here to see the convenience stores where you can purchase tickets.

Can I get a refund?

Refunds will vary depending on the method you used to purchase your ticket. Please see below for details.

  • Advance purchase on the DMM KARIYUSHI AQUARIUM official website
    Online tickets purchased in advance on the DMM KARIYUSHI AQUARIUM official website will be refunded. There will be no cancellation/refund fee (0 yen).
    For refunds, please check your ticket details .
  • Purchases made on the day at the Aquarium ticket machine/ticket counter As a general rule, tickets purchased on the day at the Aquarium ticket machine or counter will not be refunded.
  • If you purchased your tickets at a play guide, convenience store, etc., please Contact Us the respective operating company where you made your purchase.

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