DMM.com LLC (hereinafter referred to as "our company") has established the "DMM KARIYUSHI AQUARIUM Online Ticket Terms of Use" (hereinafter referred to as "these Terms") and provides an online ticket sales service (hereinafter referred to as "the Service") for admission to the facility "DMM KARIYUSHI AQUARIUM" (hereinafter referred to as "the Facility") managed and operated by our company in accordance with these Terms. In addition to these Terms, the service's usage guide, help, etc. also apply as part of these Terms. Those who use this service (hereinafter referred to as "Users") should read these Terms carefully before using this service.

Article 1 (About this Service)

This service involves the sale of tickets for admission to the Facility (hereinafter referred to as "Tickets").

Article 2 (Eligibility to Use)

1. This service may be used only by users who meet all of the following conditions.

• (1) Agree to these terms and conditions
• (2) If the user is a minor, the user must obtain the consent of a legal representative (including consent to these Terms and Conditions, hereinafter the same).

2. If a user who is a minor uses the Service, we will assume that the user has consented to such use by his/her legal guardian.

3. If a User falls under any of the following items, the User will not be able to use the Service.

• (1) If there is any falsehood or other deficiency in all or part of the information entered by the User into the Service when using the Service, such as the information set forth in Article 3, Paragraph 1 (hereinafter referred to as "Registration Information")
• (2) If the user has previously violated the terms of use of a service (including but not limited to this Service) operated by our company or our group companies, or has been subject to disciplinary measures such as suspension of use or deletion of registration.
• (3) If the Company determines that you are a member of an antisocial force (meaning an organized crime group, a member of an organized crime group, a right-wing group, or any other person equivalent thereto; hereinafter the same) or that you have some kind of interaction or involvement with an antisocial force, such as cooperating or participating in the maintenance, operation or management of an antisocial force through funding or other means.
• (4) In addition to the above, if the Company determines that the User's use of the Service is inappropriate

4. The User shall prepare and manage at his/her own responsibility the devices such as PCs, smartphones, and internet connection environment required for using the Service (hereinafter referred to as "Required Devices, etc."). Furthermore, the Company shall not bear any responsibility whatsoever in the event that the User is unable to receive the Service due to a malfunction or breakdown of the Required Devices, etc.

Article 3 (Ticket Purchase)

1. In order for a User to purchase tickets, the User must enter through the Service the type of ticket to be purchased, the number of tickets to be purchased, the User's name, email address, telephone number, payment method, other information required for payment, and any other information specified by the Company.

2. When the User enters the information specified in the preceding paragraph and presses the purchase confirmation button, a ticket sales contract (referred to in these Terms and Conditions as the "Ticket Sales Contract") will be established between the Company and the User.

3. When a ticket sales contract is concluded, the User must pay the price of the ticket they purchased to the Company in accordance with the payment method selected by the User on the Service.

4. We may change ticket prices without prior notice to users.

Article 4 (Ticket validity period)

Tickets purchased in accordance with the preceding article are, in principle, valid for a maximum of 180 days from the date of the ticket sales contract. Tickets that have passed the aforementioned period will, in principle, be unusable. The ticket expiration date will be clearly stated in the email sent when the purchase is completed.

Article 5 (Refunds, etc.)

After the ticket sales contract is concluded, if the purchased ticket is unused and is within the expiration date set forth in the previous article, the user can receive a refund by discarding the ticket. For details on the refund method and points to note regarding refunds, please see the link below.

• FAQs- Web Ticket
• FAQs- Tickets

Article 6 (Suspension of business, etc.)

1. Even if the Company suspends the operation of the Facility due to unavoidable reasons, the Company shall not be obligated to notify users of this fact or to bear any other responsibility.

2. Please note that the exhibits, retail stores and their products, restaurants and their menus at the Facility may be changed or canceled without notice.

Article 7 (Entry into the facility)

1. Even if a User purchases a ticket through the Service, in order to enter the Facility, the User must present the purchased ticket by one of the methods specified below. If the User does not present the ticket, the User will not be able to enter the Facility.

• (1) Display the e-ticket (QR code) on your smartphone or tablet device by following the instructions on the Service.
• (2) Print out the e-ticket (QR code) using a printer or other device

2. If any of the following items apply to you, you will not be allowed to enter the Facility.

• (1) If the user loses the ticket
• (2) If a user is unable to present a ticket upon entry
• (3) When a third party has already entered the Facility by presenting a ticket purchased by the User at the time the User enters the Facility.
• (4) If the user violates these Terms and Conditions

3. If the User is unable to enter the Facility due to the reasons set out in the preceding paragraph or if the User fails to enter the Facility by the expiration date of the ticket, our company will not refund the ticket price to the User.

Article 8 (Prohibitions, etc.)

1. In addition to the matters separately specified in these Terms and Conditions, the Company prohibits users from engaging in the following acts when using the Service.

• (1) Entering false registration information
• (2) Using the Service by impersonating another user or a third party
• (3) Any act that interferes with the Service or any other services operated by the Company.
• (4) Using the Service through fraudulent use of credit cards, etc.
• (5) Reselling or transferring tickets (regardless of whether this is for profit or not, and whether it is for a fee or free of charge).
• (6) Any act violating the rules and precautions regarding the management and use of the Facility as separately stipulated by the Company
• (7) Any act that causes detriment to a third party or the Company
• (8) Any act that violates or may violate laws and regulations
• (9) Any act that violates public order and morals
• (10) Any attempt to gain unauthorized Access to other computer systems or networks connected to the Service
• (11) Using or providing harmful programs, such as computer viruses, in connection with the Service
• (12) Any act that encourages any of the acts specified in the preceding paragraphs
• (13) Any act suspected to be any of the acts set forth in items 1 through 11
• (14) Any other act that the Company deems inappropriate

2. The determination as to whether any of the prohibited acts listed in the preceding paragraph apply shall be made at our discretion.

Article 9 (Measures for violations of the terms and conditions)

If any of the following items apply, our company reserves the right to take necessary measures, such as suspending use of the Service, refusing to sell tickets, prohibiting the use of tickets, etc., without prior notice to the user. In such cases, our company is not obligated to disclose the reason for taking such measures.

• (1) If the user violates or is in danger of violating any provision of these Terms of Use
• (2) If the Company determines that the User's use of the Service is inappropriate

Article 10 (Intellectual Property Rights)

All intellectual property rights related to the Service belong to the Company or its licensors. Users may not use any intellectual property rights related to the Service beyond the scope permitted by law without obtaining permission from the Company or its licensors.

Article 11 (Suspension, Change, and Termination of the Service)

1. If any of the following items apply, we may suspend provision of all or part of the Service at any time.

• (1) When inspecting or maintaining the computer system related to the Service
• (2) When a computer, communication line, etc. is stopped due to an accident
• (3) If the operation of the Service becomes impossible due to force majeure, such as an earthquake, lightning, fire, storm or flood damage, power outage, or other natural disaster.
• (4) Any other case in which the Company deems it necessary to suspend the Service.

2. The Company may change the content of the Service or terminate the provision of the Service at its convenience. If the Company suspends, changes, or terminates the Service (hereinafter referred to as "Suspension, etc."), the Company will endeavor to notify the User in advance as much as possible, but please note that in emergency cases, etc., it may not be possible to notify the User in advance.

3. We shall not be liable for compensating for any damages suffered by the user due to the suspension or other cause of the Service.

Article 12 (Disclaimer)

1. The Company does not guarantee any of the following items. When using this service, users must determine the usefulness of this service and the information provided in this service, etc., and use it at their own risk.

• (1) The usefulness, suitability, accuracy, and reliability of all information provided on the Service (including information provided as part of the Service or via e-mails or other means transmitted in connection with the Service; the same applies hereinafter in this section)
• (2) There will be no malfunctions, errors or failures in the provision of the Service
• (3) The existence or integrity of the Service will be maintained

2. Users shall use the Service at their own risk, and the Company shall not be involved in the activities of users. Even if a dispute arises between users or between a user and a third party, the parties to the dispute shall resolve it between themselves, and the Company shall not be held liable in any way.

3. If these Terms constitute a consumer contract as defined in Article 2, Paragraph 3 of the Consumer Contract Act, the provisions in these Terms that completely indemnify our company from liability for damages shall not apply.

4. Even in the case set forth in the preceding paragraph, the Company shall not be liable for any damage incurred by a user due to breach of contract, tort or other cause of action caused by the Company's negligence (except gross negligence), including damage arising from special circumstances (including cases where the Company or the user foresaw or could have foreseen the occurrence of the damage).

5. If a user suffers damage due to breach of contract or tort caused by our negligence (excluding gross negligence), the amount of compensation for damages shall be limited to the total amount paid by the user to us as payment for the Service.

Article 13 (Compensation for Damages)

If the Company incurs damages due to the actions of a user (including claims arising from the actions of a user), the Company may claim compensation for the full amount of such damages (including attorney's fees paid by the Company) from the user.

Article 14 (Handling of Personal Information)

1. The handling of users' personal information in this service shall be subject to our "Personal Information Protection Policy" (hereinafter referred to as the "Privacy Policy").

2. We may use personal information provided by users to us, such as names, email addresses, and telephone numbers, for the purposes set forth in the Privacy Policy and the purposes set forth in the following items.

• (1) To cooperate with the third party entrusted by our company with the operation of the Facility (hereinafter referred to as the "Operator") in the operation of the Facility or procedures related to ticket refunds (specific examples are given below).
  a. When verifying the identity of users when they enter the venue
  b. When providing refunds to users due to the cancellation or change of business operations
• (2) To cooperate with the Company or the Operator in responding to various inquiries from users

3. The User agrees that the Company may provide, directly or indirectly through such parties, the personal information stipulated in Paragraph 2, to the extent necessary for the purposes stipulated in the preceding paragraph, to payment service providers, the Operator or third parties to whom the Company entrusts the services necessary for the provision of the Service (including third parties located outside Japan).

Article 15 (Changes to Terms)

1. Whenever the Company deems it necessary, the Company may change these Terms and Conditions and any other rules, etc. established by the Company without prior notice to the User.

2. The revised Terms and Conditions shall take effect at the time they are displayed on the Service, and if a User uses the Service after the Terms and Conditions have been revised, the User shall be deemed to have accepted the contents of the revised Terms and Conditions.

Article 16 (Notifications from the Company)

1. We may contact or notify the User regarding the Service via the email address or telephone number (collectively, the "Contact Information") that the User registered through the Service.

2. We shall not be liable for any damages suffered by the user due to the user entering incorrect contact information or other reasons.

Article 17 (Language)

The official text of these Terms shall be in Japanese. Even if the Company provides reference texts of these Terms translated into English or other languages for the convenience of users, only the official Japanese text shall be valid as a contract, and the reference texts provided by the Company shall have no effect whatsoever.

Article 18 (Severability)

If any provision of these Terms or the application of any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, such reason shall not affect the other provisions of these Terms. In such case, the invalid, illegal or unenforceable provision shall be amended to reflect the original intention of the Company and the User to the extent possible given the nature of the provision.

Article 19 (Governing Law, Court)

1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan.

2. The Company and the User agree that the Tokyo District Court shall be the court of first instance with exclusive jurisdiction over any disputes that may arise between the Company and the User in relation to these Terms and Conditions.